If a listener is closed/forward, what should a speaker do to address the situation?

When a listener is closed or forward, it often indicates that they are resistant or defensive regarding the topic being discussed. In this scenario, addressing the listener's emotional state is crucial to facilitate effective communication. By focusing on defusing anger and avoiding confrontation, the speaker can create a more comfortable environment. This approach acknowledges the listener's feelings and helps to lower defenses, which can lead to a more productive conversation.

Defusing anger might involve using empathetic language, validating the listener's feelings, or clarifying any misunderstandings. This thoughtful interaction can help in establishing rapport and trust, which is essential for making the listener more receptive to further information or discussion.

In contrast, ignoring the resistance could exacerbate tensions or misunderstandings, while presenting more information might overwhelm the listener or be perceived as dismissive of their concerns. Changing the subject could lead to confusion and might not address the underlying issues causing the listener's closed-off demeanor. Therefore, focusing on emotional intelligence by defusing anger and fostering a non-confrontational dialogue is the most effective strategy in this situation.