The term used when a listener is resistant and defensive is:

Combative mode accurately describes a listener who is resistant and defensive. When individuals adopt a combative stance, they are often confrontational and may react strongly to what is being communicated. This mode can result from a variety of factors, including personal biases, past experiences, or a perceived threat from the information being presented. In such situations, the listener is less likely to engage constructively with the material, making effective communication and understanding quite challenging.

In contrast, the other terms refer to more positive or neutral communication styles. Responsive mode implies engagement and active listening, where the listener is open and ready to interact. Agreeable mode suggests a willingness to accept and go along with the speaker, fostering collaboration. Receptive mode indicates openness to receiving and considering new information, which is fundamentally different from a combative mindset. Therefore, recognizing the characteristics of combative mode helps in addressing and managing defensive behaviors in communication effectively.