What aspect of communication includes non-verbal cues such as eye contact and facial expressions?

The concept of delivery encompasses the non-verbal aspects of communication, including elements like eye contact and facial expressions. In any communicative interaction, how the message is conveyed can significantly impact its reception and interpretation. Delivery goes beyond just the literal words spoken; it includes tone of voice, body language, and the expressions used to emphasize or clarify the verbal message.

Eye contact can indicate engagement and confidence, while facial expressions can convey emotions that may not be explicitly stated. Together, these non-verbal cues can enhance understanding, build rapport, and emotionally connect with the audience, making them a crucial component of effective communication. Understanding delivery is essential in fields like esthetics, where establishing a connection with clients can influence their comfort and trust in the practitioner.